FAQ
Frequently Asked Questions
Find answers about our permanent magnet coupling products, customization services, quotations, shipping, payment and after-sales support.
Product & Customization
Q1 What products do you manufacture?
We specialize in the research, development and industrial application
of magnetic machinery technologies. Our main products include a complete
range of permanent magnet couplings, also known as
permanent magnet drives, magnetic couplers or magnetic couplings.
We also develop customized high-end, non-standard magnetic transmission
equipment for research institutes and leading enterprises in the
electronics, chemical and other industrial sectors.
Q2 What industries are your products used in?
Our products are widely used in petroleum, chemical processing,
power generation, coal, mining, cement, metallurgy, marine,
water utilities and environmental protection industries.
Q3 Do you offer customization or OEM/ODM services?
Yes. We provide customized production based on customer drawings,
samples, technical parameters and application requirements.
OEM and ODM cooperation services are also available.
Q4 Can the product packaging be customized?
Yes. We can provide neutral packaging or customized packaging
with your company logo, product labels and other required information.
Q5 Are your products certified?
We can provide relevant ISO certification documents.
Additional certification requirements can be confirmed according
to the product model, destination market and customer needs.
Q6 Can you provide product brochures?
Yes. Electronic product catalogs and brochures are available
to help customers review our product series, specifications
and application solutions.
Q7 How can I get a quotation?
Please send us your product drawings, dimensions, materials,
technical parameters, required quantity and application information.
Please also include your email address, and our team will prepare
and send you a quotation as soon as possible.
Q8 What shipping methods do you offer?
We can arrange shipment by air, sea or international express.
Trade terms including FOB, CIF and DDP are available according
to the order requirements and destination.
Q9 Do you accept long-term partnerships or distributor agreements?
Yes. We welcome long-term cooperation with global partners,
distributors and agents. Qualified partners may receive special pricing,
technical support and market development assistance.
Q10 What payment methods do you accept?
We accept T/T bank transfer, L/C, PayPal,
Alibaba Trade Assurance and other payment methods
agreed upon by both parties.
Q11 Can you issue an invoice?
Yes. We provide proforma invoices and commercial invoices
for order confirmation, payment and customs clearance.
Q12 Can you sign a Non-Disclosure Agreement?
Yes. We highly respect our customers' intellectual property,
drawings and confidential technical information.
We can sign an NDA before project discussions or cooperation begins.
Q13 Do you provide product manuals or operation videos?
Yes. PDF manuals, installation instructions and operation videos
can be provided to help customers understand, install and use
the products correctly.
Q14 Can you provide product training?
Yes. Remote product and technical training is available
to help customers quickly understand product selection,
installation, operation and maintenance.
Q15 Do you offer after-sales service?
Yes. We provide warranty and technical support.
For verified product quality issues, replacement, return
or supplementary delivery solutions can be provided
according to the specific circumstances.